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Mobdres Refund Policy
At Mobdres, we are committed to providing our customers with high quality products and exceptional service. However, we understand that situations may arise where a refund is necessary. This refund policy aims to inform you of the conditions and steps to follow to obtain a refund for your purchase on our site.
Refund deadline
You have 30 days from the date you received your phone case to request a refund. After this period, we unfortunately cannot accept refund requests.
Products Eligible for Refund
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The phone cases are in perfect condition.
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Unused and in their original packaging
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Damaged or defective products you received.
Products Not Eligible for Refund
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Custom phone cases made to order, unless there is a manufacturing defect.
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Phone cases used or altered in any way.
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Products damaged by misuse, negligence or accident on the part of the customer.
Refund Request Process
To request a refund, please follow these steps:
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Contact our customer service at CONCTACT US page to inform us of your intention to return a product.
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Wait for our response with specific instructions for returning the product.
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Pack the product carefully in its original packaging.
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Send the product to the address provided by our customer service.
Inspection and Treatment
Once we receive the returned product, we will perform an inspection to determine its condition. If the product complies with our refund policy, we will issue a refund.
Refund
Refunds will be issued within 5 business days after receipt and inspection of the returned product. The refund will be made using the same payment method used for the original purchase. Please note that original delivery charges are non-refundable unless there is an error on our part.
Customer service
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer service at CONCTACT US page.
Mobdres Exchange Policy
At Mobdres, we are committed to providing high quality products and excellent service to our customers. If you are not completely satisfied with your purchase and would like to exchange a product, we are here to help. This exchange policy aims to inform you of the conditions and steps to follow to make an exchange.
Exchange Deadline
You have 30 days from the date you receive your phone case to make an exchange. After this period, we unfortunately cannot accept exchanges.
Products Eligible for Exchange
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The phone cases are in perfect condition.
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Unused and in their original packaging
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Damaged or defective products you received.
Products Not Eligible for Exchange
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Custom phone cases made to order, unless there is a manufacturing defect.
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Phone cases used or altered in any way.
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Products damaged by misuse, negligence or accident on the part of the customer.
Exchange Process
To make an exchange, please follow these steps:
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Contact our customer service at CONCTACT US page to inform us of your intention to return a product.
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Wait for our response with specific instructions for returning the product.
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Pack the product carefully in its original packaging.
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Send the product to the address provided by our customer service.
Shipping Charges for Exchange
Shipping costs for exchange are the responsibility of the customer, unless there is an error on our part or receipt of a damaged or defective product.
Inspection and Treatment
Once we have received the product for exchange, we will perform an inspection to determine its condition. If the product complies with our exchange policy, we will process the exchange.
Exchange Options
Once the exchange is accepted, you have two options:
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Product Exchange: You may choose to receive a replacement product, if available.
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Trade-in Credit: You also have the option to obtain trade-in credit for future use on our site.
Customer service
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer service at CONCTACT US page.
We strive for customer satisfaction, and this refund policy is intended to ensure your satisfaction should the need arise. At Mobdres, we are committed to providing a pleasant and seamless online shopping experience.
Mobdres Delivery Policy
At Mobdres, we are committed to providing a seamless and reliable delivery experience to our customers. This delivery policy aims to inform you about the conditions and delivery details of our products.
Delivery Areas
We deliver our products to Canada and the United States, other areas will soon be available. Please ensure that your delivery address is within these areas covered by our delivery service.
Delivery Costs
Delivery costs depend on the destination, weight, and size of your order. You can check the applicable delivery charges when confirming your order before payment.
Delivery Time
We aim to process your order within 3 days and ship it within 5-10 business days following order confirmation. Delivery time depends on your location and the delivery method you choose. You can estimate the delivery time during the ordering process.
Delivery Methods
We offer several delivery options to meet your needs including standard and express delivery. Details of available delivery options will be presented during the ordering process.
Delivery Tracking
You will receive a tracking number as soon as your order ships. You will be able to track the status of your delivery in real time using this tracking number.
Partial Deliveries
In certain situations, we may make partial deliveries if all the products in your order are not available at the same time. You will be informed in the event of partial deliveries and you will receive a separate tracking number for each package.
Delivery Issues
If you have any problems with your delivery, please contact our customer service at CONCTACT US page. We will do our best to resolve any delivery issues as soon as possible.
Late Delivery
In rare cases, delivery delays may occur due to unforeseen circumstances, such as extreme weather conditions or transportation problems. We will keep you informed if there are any delays and will do everything possible to minimize the impact on your delivery experience.
At Mobdres, we are committed to ensuring fast and reliable delivery of our products. We thank you for your trust and support.